Privacy Policy

Introduction

Llanfairfechan Town FC ("we", "us", "our", "the club") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website, buy from us, join as a member or support the club, how we use it, and the rights you have over it.

We handle your information in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Llanfairfechan Town FC is the data controller responsible for your personal information. You can contact us at:

Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — your name, email address, phone number and postal address
• Order information — the products, kit or memberships you buy, sizes, personalisation (names and numbers) and order history
• Payment information — processed securely by our payment providers; we do not store your full card details
• Membership details — the tier you choose and your recurring payment arrangement
• Sponsorship details — business name, logo, contact details and the recognition you've agreed to
• Website information — basic technical data such as your IP address, browser type and how you use the site, collected through cookies and similar tools
• Communications — any messages you send us by email, phone or through the website

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including passing details to our fulfilment partner, Coffee DU
• Manage your membership and take recurring payments
• Manage sponsorships and provide agreed recognition
• Contact you about your order, membership or a query you've raised
• Provide customer support and handle returns, exchanges and refunds
• Keep proper records and meet our legal and accounting obligations
• Improve our website and the service we offer
• Send you club news and updates, where you have agreed to receive them

Our Legal Basis For Using Your Information

Under UK data protection law, we rely on the following legal bases:

• Contract — to fulfil your orders and manage your membership or sponsorship
• Legal obligation — to keep records required by law, such as for tax and accounting
• Legitimate interests — to run and improve the club and its website in a way you would reasonably expect
• Consent — where you have opted in, for example to receive marketing emails; you can withdraw this at any time

Sharing Your Information

We only share your information where necessary, and never sell it. We may share it with:

• Coffee DU, our fulfilment partner, who holds our products and handles collection, returns and exchanges
• Payment providers who process your payments securely
• Delivery and postal services used to send your order
• Service providers who help run our website and systems
• Authorities or advisers where we are legally required to do so

Any partner we share information with is expected to protect it and use it only for the purpose we've shared it for.

Cookies

Our website uses cookies and similar technologies to help it work properly, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.

How Long We Keep Your Information

We keep your personal information only for as long as we need it: to provide our service, manage your membership or sponsorship, and meet our legal and accounting obligations. When we no longer need it, we securely delete or anonymise it.

Keeping Your Information Safe

We take reasonable steps to keep your personal information secure and to prevent unauthorised access, loss or misuse. While no online service can be guaranteed to be completely secure, we work to protect your data at all times.

Your Rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information, where there's no reason for us to keep it
• Object to or ask us to restrict how we use your information
• Withdraw your consent at any time, where we rely on consent
• Ask us to transfer your information to another provider, where this applies

To exercise any of these rights, just contact us using the details below. We'll respond within one month.

Marketing

If you've agreed to receive club news and updates, you can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. We won't send you marketing you haven't asked for.

Children

As a community football club, we work with players of all ages, including juniors. Where information relates to a child, we expect it to be provided by a parent or guardian, and we handle it with particular care. If you believe we hold information about a child without the right consent, please contact us.

Changes To This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

Complaints

If you're unhappy with how we've handled your personal information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Contact Us

For any questions about this policy or your personal information, get in touch: